Privacy Policy

Personal Information We Collect

When you visit our website, create an account, or place an order, we may collect certain personal information, including but not limited to:

• Name
• Email address
• Phone number
• Shipping address
• Payment-related information (processed securely by third-party payment providers)

If you choose to register for an account, we may also collect information associated with your account credentials and preferences.

How We Use Your Personal Information

We use the personal information we collect to:

• Process and fulfill orders
• Provide customer service and account support
• Communicate with you regarding your orders, account, or inquiries
• Send marketing communications, such as product updates or promotional messages, where permitted
• Improve our website, services, and customer experience

Sharing Your Personal Information

We may share your personal information with trusted third-party service providers solely as necessary to operate our business and provide our services. These may include:

• Logistics and delivery service providers
• Payment processing providers
• Shopify and other IT or platform service providers
• Marketing and analytics service providers, such as email marketing tools and advertising platforms

We do not sell or rent personal information to third parties.

Cookies and Analytics

We and our service providers may use cookies, pixels, and similar technologies to operate our website, analyze usage, and support marketing activities.
These technologies help us understand how customers interact with our website and improve our services over time.

You may choose to disable cookies through your browser settings; however, doing so may affect certain features or functionality of the website.

Data Management and Storage

Personal information is managed by the Departure group or its affiliated operating entities and is handled in accordance with applicable data protection laws and internal data protection standards.

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights

Depending on your location and applicable laws, you may have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Request deletion of personal information, subject to legal and operational requirements

Requests related to personal data may be submitted through our customer service contact listed below.

Contact Us

If you have any questions about this Privacy Policy or our handling of personal information, please contact our customer service team at: support@departureluggage.com

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Any updates will be posted on this page.