Your Departure luggage is covered by our 10-Year Comprehensive Warranty.
1-Year FREE Exchange –
We will replace your luggage with a brand-new piece of the same SKU* if the shell breaks within the first year of purchase.
5-Year FREE Repair –
We offer free 5-year repair for functional parts*, covering both parts and service fee*.
2-Week Express Repair –
We provide short repair service to make sure your trip will not be delayed. Most of the repair will be done within 2 weeks.
The following services are only available in regions or countries where Departure operates directly, such as Japan, Taiwan, and Thailand.
6–10 Year On-Demand Parts Repair –
We continue to offer repairs for functional parts beyond the 5-year FREE Repair period and up to the 10th year. No parts cost will be charged, but a minimal service fee may apply.
10-Year FREE Return Shipping –
We cover the return shipping cost for all repairs during the first 10 years. You are only responsible for shipping the bag to our designated repair location or bringing it to our store.
Click here for more details.